Ask your vendors for their accessibility report

An Accessibility Conformance Report, or ACR, is a vendor document that says how well a product meets accessibility standards such as WCAG 2.1, criterion by criterion. It is usually written on the VPAT template from the Information Technology Industry Council. It is the vendor describing its own product, so read it as a starting point, not proof.

The ADA Title II web rule covers content a town provides directly or through contractual, licensing or other arrangements, so a vendor platform is still the town’s responsibility. Asking in writing shows what you know about each product, starts a record of your efforts, and often reveals settings or features that make documents more readable.

If the vendor does not have an Accessibility Conformance Report, note the date you asked and their answer in your records, ask what testing they have done and when they plan to publish a report, and consider accessibility in your next renewal or purchase. In Colorado, buying the product that best meets the standard is one recognized path.