Write your accessibility statement

The federal ADA Title II web rule does not require a statement by name, but it is the plainest way to tell residents how to ask for help and what to expect. In Colorado it is required: rule 11.6 of the state rules asks every public entity to post one, with more than one way to reach a person.

An accessibility statement should name the standard you work toward, WCAG 2.1 Level AA, give at least two ways to reach a real person, say how fast you reply and in what formats you can provide information, name any known gaps honestly, and show the date it was last updated. It should never claim the site fully meets the law.

Put the statement on its own page and link it from the footer of every page, with a plain link name such as Accessibility. Many towns also link it from the page where agendas and minutes are posted, because that is where most requests for another format begin. Update the date whenever you change it.

We advise against it. No automated tool or badge can show that a site meets WCAG, and in 2025 the Federal Trade Commission ordered an accessibility software company to pay one million dollars over claims like that. A statement that names the goal, the known gaps and how to get help is both honest and more useful to residents.